Returns Policy
Returns & Exchanges
At Wiick'd Candle Company, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Window
We accept returns within 14 days of the delivery date. Items must be unused, in their original packaging, and in the same condition you received them.
Non-Returnable Items
- Candles that have been burned or used
- Room sprays or melts that have been opened or used.
- Sale or clearance items
- Gift cards
How to Start a Return
To initiate a return, please contact us at wiickdcandlecompany@gmail.com with your order number and reason for return. We'll get back to you within 2 business days with next steps.
Refunds
All approved returns are refunded in the form of store credit only. Store credit will be applied to your account within 5–7 business days of us receiving and inspecting your return. Store credit does not expire and can be used on any future purchase.
Damaged or Defective Items
If your order arrived damaged or defective, please contact us within 48 hours of delivery with a photo of the damage. We'll make it right with a replacement or store credit.
Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please return your original item and place a new order using your store credit.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Questions?
Reach out to us at wiickdcandlecompany@gmail.com — we're happy to help!!